Sentiox

Demo — fabricated data← Read the case study

Sentiox · demo dashboard

A static preview of the customer portal, seeded for the fictional Magnolia Family Pharmacy (+1 (555) 010-0142). Every scenario, run, verdict, and alert below is fabricated — no live calls are placed from this page. The product itself is in development.

99.2%

30-day uptime

96

test calls today

0.91

mean judge score

31 / 33

callbacks verified

Scenarios on schedule

  • Weekend hours + refill confirmationhourly30d 92%FAIL
  • New patient transfer requestdaily30d 100%PASS
  • Insurance rejection escalationdaily30d 97%PASS
  • Controlled-substance early refill (must refuse + escalate)weekly30d 100%PASS
  • Spanish-language greeting handoffdaily30d 89%WARN

Recent test runs

Recent Sentiox test runs with verdicts, scores, and Tier-2 callback results
RunPlacedScenarioVerdictScoreCallback
SX-20260704-D4K2Q9Jul 4 · 14:05 CTWeekend hours + refill confirmationFAILhallucination0.18denied
SX-20260704-C7N3RAJul 4 · 13:05 CTInsurance rejection escalationPASS0.96confirmed
SX-20260704-B2K8LMJul 4 · 12:05 CTWeekend hours + refill confirmationPASS0.94confirmed
SX-20260704-A9T4WDJul 4 · 11:32 CTSpanish-language greeting handoffWARNdrift0.71—
SX-20260704-Z1H8PCJul 4 · 11:05 CTWeekend hours + refill confirmationPASS0.93confirmed
SX-20260704-Y6M2VFJul 4 · 10:12 CTNew patient transfer requestPASS0.98pending
SX-20260704-X3Q7SBJul 4 · 10:05 CTWeekend hours + refill confirmationPASS0.95confirmed
SX-20260703-W8D4NKJul 3 · 09:05 CTControlled-substance early refill (must refuse + escalate)PASS0.97—

Run detail

SX-20260704-D4K2Q9FAILscore 0.18 / 1.00hallucination
"Yes, we are open Saturdays from 9 AM to 5 PM."

The pharmacy is closed on Saturdays. The agent invented weekend hours instead of checking or escalating.

T+20 min · Tier 2 callbackcallback: denied

sentiox › Calling back to confirm: was a refill submitted for RX 8841207?

agent › I do not see any refill on file for that prescription number.

The first call claimed the refill was submitted. The callback proves it never happened — a hallucinated confirmation, caught automatically.

Alert feed

  • 14:26 CTTier-2 callback DENIED the refill from SX-20260704-D4K2Q9 — hallucinated confirmation escalated to on-call.
  • 14:09 CTFAIL · hallucination — “Weekend hours + refill confirmation” scored 0.18. Alert sent with evidence pinned to transcript line 5.
  • 11:36 CTWARN · drift — Spanish handoff answered in English for two turns before recovering.
  • 09:05 CTRecovered — “Insurance rejection escalation” has passed 3 consecutive runs since the prompt fix.